Contact Us
We're here to help at Matsuzakaya Heritage. Whether you have questions, comments or you just want to have a chat – speaking to us has never been easier. Connect with us via email or by filling out the Contact form on our website. We've made our team easily accessible just for your convenience.
Below, you'll find details regarding our operational hours and the different methods to get in touch.
You can easily reach us via email at [email protected]. Our team ensures that they reply to every email sent over to answer any questions you may have installations, pricing queries, individual products etc.
Contact Form
Sometimes email can feel too impersonal, in such cases you could make use of our website’s Contact Form under “Contact Us” tab. Simply fill in your details like name, email, and your question or comment. One of our team members will be more than happy to respond.
Operational Hours
You'll be able to reach our team between 09:00 A.M to 06:00 P.M (PST from Monday to Friday). We strive to respond you as promptly as possible.
Estimated Response Time
While we try to answer all queries as quickly as we can, some enquiries might take more or less time depending on the nature of the issue.
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Emails: Generally, we aim to reply to all emails within 24 - 48 business hours.
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Contact Form: Expect to receive a response from our team within 1 business day.
Thank you for your understanding. We look forward to assisting you and making your experience with Matsuzakaya Heritage enjoyable.